FREQUENTLY ASKED QUESTIONS

 

Q: Where are you located (what time zone more specifically)?

A: We are located in Stoney Creek, Ontario, Canada, Eastern Standard Time Zone.

Q. What are your hours of work?

A. Hours of work are 9:00 am to 5:00 pm, Monday to Friday.

Q. How quickly do you answer emails?

A. We strive to answer emails right away but do our best to make sure you are answered within 30 minutes.

Q. Will my work be sub-contracted out to someone else?

A. If work needs to be sub-contracted out, you will be notified ahead of time.  This is also included in the contract we will sign.

Q. What security measures do you have in place?

A. All computers are protected with Bit Defender Anti-virus software and all documents are stored on an external hard drive. All hard copies of documents are kept in a locked filing cabinet when not in use.

Q. Do you have insurance?

A. Yes, we have both Errors and Omission and Commercial General Liability Insurance through The Prolink Insurance Group. This insurance is specifically designed for Virtual Assistants through the Canadian Association of Virtual Assistants, of which I am a proud member.